Digital Transformation Trends to Improve Business Ops in 2023

Digital transformation means different things to different people. To some, it may bring to mind moving operations to the cloud. To others, it may mean implementing new digital project management software or an ERP (such as Dynamics 365) to help streamline nuts-and-bolts processes and keep business running smoothly. Whether you love the term or hate it, digital transformation is here to stay.

What is Digital Transformation?

What exactly is digital transformation? Simply put, digital transformation is the process of integrating digital technology within all business aspects to change how operations are performed and how products or values are delivered to customers. In this blog post, we’ll explore some recent digital transformation trends and discuss how these digital transformations can improve your business operations. 

Machine Learning (ML) and Everyday Artificial Intelligence (AI)

Two of the most talked-about trends for digital transformation in 2023 are everyday artificial intelligence (AI) and machine learning (ML). What was once science fiction is happening now: Products that feature one (or both) of these tools will continue to become the norms rather than the exceptions. AI technology can help free up employees’ tasks when used to automate manual, repetitive work and to retrieve information at a moment’s notice. Thanks to its ability to work around the clock, it can operate without limiting factors, such as time zones and work hours. Adding ML to your AI applications allows your programs to continually adapt and improve their performance. 

If you’re an Azure subscriber, you can immediately take advantage of these trends. Azure AI and Azure Machine Learning are two products that will take your digitization to the next level. 

Total experience strategy (TX) combines the customer experience (CX), the employee experience (EX), the user experience (UX), and the multi-experience (MX) into TX strategy. The results? Increased revenues, better talent retention, greater loyalty, and more resilient and agile outcomes.

Low-Code (No-Code) Development and Robotic Process Automation

Companies seeking new ways to reduce errors and free up their employees’ time are turning toward automation. There are two approaches to automation: low-code (or no-code) and automating processes with robotic process automation (RPA). RPA is helpful with functions like data input, payroll processing, and onboarding. According to a Deloitte report, 53% of firms have already started to deploy RPA. Additionally, Gartner has predicted that with hyper-automation, a company’s operational expenses can be reduced by 30% by 2024. 

No-code (or low-code) development tools use intuitive drag-and-drop and pull-down interfaces, which help organizations save time, fill talent gaps, and become more flexible. Microsoft Power Apps is a low-code development software product that may be right for your company’s digital transformation journey.

Total Experience (TX) Strategies

Today’s businesses recognize the importance of the total experience strategy (TX). TX combines the customer experience (CX), the employee experience (EX), the user experience (UX), and the multi-experience (MX) into TX strategy. The results? 

Increased revenues, better talent retention, greater loyalty, and more resilient and agile outcomes. Gartner forecasts that 60% of large organizations will implement TX to overhaul their business models by 2026 to achieve “world-class customer and staff advocacy levels.” It further notes that by 2024, companies prioritizing TX will outperform rivals by a margin of 25%.