Meet Your New AI-Powered Assistant: Microsoft Dynamics 365 Copilot

Introducing Microsoft Dynamics 365 Copilot: Your AI-Powered Assistant

Microsoft unveiled its newest AI product updates, starring Dynamics 365 Copilot in yet another chess move to assert its position as a technology leader. In recent weeks, Microsoft announced integrating ChatGPT into Bing’s search engine, revolutionizing search for the first time in over two decades. Similarly, the new Dynamics 365 Copilot is set out to transform businesses by providing interactive assistance for sales, customer service, marketing, operations, and supply chain roles.

What Does Dynamics 365 Copilot Do?

Dynamics 365 Copilot offers a range of services. For example, Microsoft Dynamics 365 Sales and Viva Sales help businesses automate email responses and generate summaries of Teams meetings in Outlook. On the other hand, Dynamics 365 Customer Service drafts contextual answers to queries in chat and email and provides interactive chat experiences over knowledge bases and case history. Additionally, Dynamics 365 Customer Insights and Marketing simplify workflow in data exploration, audience segmentation, and content creation, while Dynamics 365 Business Central streamlines creating product listings for e-commerce by generating compelling product descriptions.

“Generative AI is transforming the next era of business applications. Users will increasingly expect their CRM and ERP applications to include AI-powered expertise. Dynamics 365 Copilot brings the latest AI breakthroughs to every line of business, improving customer experience, employee experience, and operational efficiency” - Charles Lamanna, CVP, Business Applications and Platform.

User Considerations

Lamanna emphasized that AI-generated content is always clearly labeled, and users are encouraged to verify its accuracy before using it. In addition, sources from which the answers are retrieved are cited whenever relevant to enable users to confirm the response’s accuracy. Microsoft has also implemented monitoring and control mechanisms to allow for quick manual intervention in case any issues slip through their defense lines. Microsoft is continuously updating Dynamics 365 applications with more advanced AI capabilities to help businesses achieve their goals, enhance operational efficiency, and deliver exceptional customer experiences.

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