“By mastering all forms of tech, we are better equipped to problem solve.”
Support with Integrity
Companies that provide outsourced-IT services live in a constant state of flux. The ever-changing landscape of software and technology requires IT pros to not only be on top of their game, but to actively separate themselves from the many competitors providing similar support.
“Our technicians are not only incredibly knowledgeable, but they focus on effective communication with our customers,” explains co-owner and Vice President Bob Voelker. “There can be a lack of responsiveness in this industry, so we handle our customer’s concerns quickly and with the utmost professionalism.”
This core strength of the Nexus Tech team allows them to effectively provide Managed Services, Application Support, Website and Hosting Solutions, Security and Disaster Recovery, Network Support, PC and Server Support, and more.
With such a broad range of services, it can be difficult to keep up with the ever-growing competition in the industry. Nexus combines communication and knowledge to continuously deliver unbeatable service. “It is our job to learn, know about, and support any platform,” says Voelker. “By mastering all forms of tech, we are better equipped to problem-solve.” Effective problem solving comes in handy, especially when it comes to security.
“Combating vulnerabilities is so important for technicians today,” continues Voelker. “Therefore, we work to learn about and master all solutions to security breaches and pass that information onto our clients. We keep end-users constantly informed with the latest information to give them the most secure systems possible.” This is just one example of Nexus Tech working above and beyond to keep customers not only secure, but informed on how to stay that way.
Nexus Tech’s commitment to integrity is another strength that sets them apart from other MSPs. By bringing in technicians who implement their core values, they continue to drive the company’s growth.
“We strive to do IT the right way,” Voelker says. “If we have clients coming in from a previous IT company, we often close the gaps by getting rid of illegitimate software and making changes to security.” By taking those clients in a different direction, Nexus ensures performance of the highest legitimacy and integrity.
Nexus Tech’s unique approach to managed-IT extends to its growth as a company. “Our clients are the best marketing tool we have,” says Voelker. “We believe that customer referrals and organic growth is one of our biggest assets, and as we continue to foster that growth, we will continue to develop high-caliber technicians who provide outstanding service.”
The care that Nexus Tech puts into providing for their customers speaks for itself, as the company moves into its tenth year of service.
Trusted Tech Team is an accredited Microsoft CSP Direct Bill Partner, carrying multiple Solutions Partner designations and the now-legacy Microsoft Gold Partner competency. Based in Irvine, California, we report trends affecting IT pros everywhere.
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